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How long does it take to sell my items? |
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Most items sell within the first 10-12 weeks. Sometimes an item may take longer and the more items in a consignment, the longer it can take to sell all items. Ideally the account is finished within 6-9 months. |
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| Q: |
How much commission do you charge? |
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On Consignments with a value over $2000 we have a 60% - 40% split. You receive 60% of the selling price of your item and we receive 40%. On consignments with a value under $2000 we have a 50% - 50% split. We try to sell your item for as much as possible, as the more we sell it for the more we both receive. |
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| Q: |
What happens if my item doesn’t sell? |
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In the unlikely event that your item has not sold after 6-9 months we will contact you to discuss what you would like to do. Options include: a) Trying the item for a few more weeks b) Lowering the price c)Delivering the item back to you (at your cost) d) Donating the item to a worthwhile charity (Sometimes an option for a lower value item) |
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| Q: |
How do you lower the price? |
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We give you a high and low estimate of what your item will sell for. We start the item at the high estimate (sometimes more if appropriate). If it does not sell in the two or three weeks we lower the price on a consistent basis up to four times until we get to the lower estimate. This decrease is posted on the site and in our showroom. |
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| Q: |
How much does a pickup cost? |
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The cost for two experienced capable men and a truck is $95 per hour plus HST (12%). Keep in mind that a pick up charge will involve-
-travel time of the truck to and from your home
-proper packaging of your items if needed
-removal of the items from your home (apartments take longer)
-proper securing of items in truck
-unloading of items at Consignment Canada
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| Q: |
Can I find out how my items are doing? |
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Call us or email us at anytime. We may have to call you back if we are busy with a customer etc. We generally recommend leaving it for a minimum of 12 weeks before you call for an account status update. |
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| Q: |
Is my item insured? |
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Yes. All consignments will have mandatory insurance added to them. The cost is a minimum $15 or $15 per $1000 based on the high estimate of your appraisal. |
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| Q: |
What happens if I have a very valuable item? |
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Sometimes the value of certain items needs to be researched to determine their value. In most cases an appraiser will get back to you with an estimate within a few days. We have many selling avenues to help you realize excellent prices for your more valuable items. |
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| Q: |
What happens to my items after they are picked up? |
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Your items are brought back to our heated warehouse, inspected, labeled, placed on our showroom floor, and photographed. We do our best to list as many items as we can on our website.
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| Q: |
Does every item get listed on your website? |
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Not always. We have clients all over the world and sometimes we can arrange an advantageous sale without an item being listed. For example, generally speaking, a good European oil painting will sell better in Europe so we arrange this. |
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| Q: |
Can I get my item back if I change my mind about selling it? |
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When you sign our contract you are committing your item to us for 12 weeks. If you cancel before this, there is a charge of 20% of the high estimate to cover all of the work that we have done. There is no charge after 12 weeks. |
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| Q: |
Can you do a repair if my item needs it? |
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If the item you have is worth it, with your permission we can have a cleaning, polishing or a repair done. We will only pursue this if the item will sell for a much greater price after it is repaired. Repairs are paid for by the Consignor. |