How to Buy

 

 
 

Frequently Asked Questions about Buying

Can I use my credit card or interact?
Yes, most of our business is done this way.
Where do your items come from?
People consign their possessions to us, who may be moving, downsizing, liquidating estates etc.
Can I bring the item back if I don't like it?
Unfortunately no. We are not able to give refunds, credits or exchange an item as in the majority of cases, we do not own any of the items that we sell and we are acting on behalf of someone else so we cannot take anything back. Please be absolutely sure that you want the item that you purchase.
Can I view the item?
Yes, you can view any item at our warehouse/showroom at 171 Pemberton Avenue, North Vancouver, B.C. V7P 2R4 on Wednesday to Friday 10 a.m. - 6 p.m. or Saturday 10 a.m. - 5 p.m. You can also view by special arrangement if you call us (don’t forget that unless you have actually paid for an item, it can still be sold before you get there!).
Does the price get reduced?
Yes, it quite often (but not always) gets reduced the longer that we have an item. This reduced price will be shown on the site.
Can I make an offer on an item?
We do not normally accept offers. However once in a while a consignor might be flexible.
Can I get my item delivered?
Yes, the cost of delivery within a 25K radius of our warehouse is posted on the item listing page. If you want it delivered outside of this area please telephone us for a quote. Two men and a truck will cost $85 and hour.
When do I have to pick up my item or arrange for delivery?
Within 5 days of your purchase. After this we charge $10 per week per item for storage.